Who this policy applies to
AssetCare is operated by INOFINIX PRIVATE LIMITED (INOFINIX, we, or us) as a hospital asset-management and field-operations service. Hospital customers determine how their staff use AssetCare and what operational information is entered. For that information, INOFINIX processes data on the customer's behalf under the applicable customer agreement. This policy also covers account and technical information needed to operate and secure the service.
Information AssetCare handles
- Account and access information: name, work email, account credentials, role, hospital membership, and selected hospital scope.
- Hospital asset and operational records: asset identifiers and details, category, department, location, custodian, status, service and valuation information, and related movement, maintenance, approval, and audit records or notes.
- Files and evidence: documents and photos that authorized users choose to capture or upload, including audit evidence and asset photos.
- Service and security information: information required to authenticate users, maintain hospital-scoped access, synchronize field actions, and protect service reliability.
Camera use and offline work
The mobile app uses the camera when a user chooses to scan an asset code or capture a photo. Scanned codes are used to look up an asset in the user's selected hospital scope. The app does not save a continuous camera recording. Photos and field actions may be stored on the device while offline and are uploaded when the user synchronizes them. Users can remove queued work in the app.
To support offline work, the app keeps a local asset-register cache and pending action queue. Session credentials are stored using the device's secure storage. Local cached data and queued work can remain on the device until cleared; signing out does not itself delete synchronized hospital records from the service.
AssetCare is designed for equipment and operational records, not patient medical records. Do not include patient-identifying information in notes or photos unless your hospital has authorized that use.
How information is used and shared
We use information to provide account access, hospital asset workflows, audit trails, offline synchronization, customer support, service maintenance, and security. Information is available only to users and organizations authorized for the relevant hospital scope.
We use infrastructure providers to host the application and process, store, and secure operational data, including Cloudflare services and a PostgreSQL database. Operational email providers may process recipient details and message information when email alerts are enabled. These providers process information to deliver their services to INOFINIX; hospital customer agreements and applicable law govern further disclosures.
We do not use hospital asset records or audit evidence to serve advertising. We do not sell hospital operational records.
Retention and your choices
Hospital customers manage operational records according to their agreements, instructions, and legal obligations. Contact your hospital administrator to request access to, correction of, or deletion of hospital records. INOFINIX retains information only as needed to provide and secure AssetCare, follow customer instructions, meet legal obligations, and resolve disputes.
Pending offline actions and photos remain on the device until they are synchronized or removed. Removing the app does not delete records already synchronized to the hospital service.
Security
AssetCare uses authenticated accounts, role-based permissions, and hospital-scoped access controls. Sensitive operational actions are recorded in audit history. No internet service can be guaranteed to be completely secure; users should protect their devices and sign out when appropriate.
Privacy requests and contact
For requests about hospital asset or audit information, contact the hospital that manages your AssetCare account. For questions about this policy or INOFINIX's handling of account information, emailsupport@cocoonmail.com. We may refer requests about hospital-controlled information to the relevant hospital.
Policy updates
We may update this policy as AssetCare or applicable requirements change. The latest version will be published on this page with its updated date.